Website Terms of Use

1. Who we are

AIDA (the “Platform”), available at aidadoc.com, is owned and operated by OTEXE Global Solutions OÜ, a private limited company incorporated in the Republic of Estonia, Registry Code 16536027, VAT No. EE102515833, registered address: Vesivärava 50-201, 10152 Tallinn, Estonia (“OTEXE”, “we”, “us”). Contact: support@aidadoc.com.

These Terms of Use (the “Terms”) govern your access to and use of the Platform. By creating an account, submitting a case or otherwise using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.

2. What AIDA is — and what it is not

2.1. AIDA is an AI-assisted case intake and clinic marketplace. You may upload photographs, radiological imagery (such as CT/CBCT archives), existing treatment plans and case descriptions. AIDA structures these materials into a case file and, only with your consent, makes a de-identified version of your case available to verified partner clinics, which may respond with preliminary treatment proposals.

2.2. AIDA is not a healthcare provider. We do not practise dentistry or medicine, we do not provide diagnoses, medical advice or treatment, and we do not replace a licensed dentist or physician. Case structuring is an organisational service. Preliminary proposals from clinics are informational estimates, not a diagnosis and not a binding offer of treatment; a diagnosis and a final treatment plan can only be established by a licensed practitioner after an in-person examination. See our Medical Disclaimer.

2.3. No emergency use. The Platform is not intended for medical emergencies. If you require urgent care, contact your local emergency services.

3. Eligibility

You must be at least 18 years old and have full legal capacity to use the Platform. The Platform is not directed at children, and we do not knowingly collect data of persons under 18.

4. Your account and your case

4.1. You agree to provide accurate, current information and to keep your login credentials confidential. You are responsible for activity under your account.

4.2. You may upload only materials that relate to your own case, or the case of a person on whose behalf you are legally authorised to act (e.g., as a parent or legal guardian), and whose explicit consent you have obtained where required. By submitting materials, you confirm that you have the right to do so.

4.3. You grant OTEXE a limited, non-exclusive, revocable licence to host, reproduce, structure and process the materials you submit, solely for the purpose of operating the Platform and providing the services described in these Terms and in our Privacy Policy. You retain all rights in your materials. This licence ends when you delete the materials or your account, subject to retention required by law.

5. How the marketplace works

5.1. Your identity remains private towards clinics until you choose a clinic and request an appointment or contact. Until that moment, clinics see only a de-identified version of your case.

5.2. Clinics on the Platform are independent providers. Any consultation, treatment agreement, payment for treatment and the treatment itself are matters strictly between you and the clinic you choose. OTEXE is not a party to that relationship, does not act as the clinic’s agent for treatment purposes and does not guarantee the availability, price, quality, safety or outcome of any treatment.

5.3. We apply verification measures to clinics admitted to the Platform (such as checking registration and licensing information provided to us). Verification is limited in nature and does not constitute a warranty, endorsement or recommendation of any clinic.

6. Acceptable use

You must not: (a) submit materials of another person without lawful authority; (b) submit false, misleading or unlawful content; (c) use the Platform to advertise or solicit except as expressly permitted for verified clinics under a separate agreement; (d) interfere with the Platform’s operation, attempt unauthorised access, scrape, or reverse engineer; (e) use the Platform to build a competing dataset or service; or (f) use the Platform in violation of applicable law.

7. Intellectual property

The Platform, including its software, AI models, interfaces, case-structuring logic, databases, trade marks and content (other than materials submitted by users), is the exclusive property of OTEXE or its licensors. No rights are granted except as expressly set out in these Terms.

8. Availability and changes

The Platform is provided on an “as available” basis. We may modify, suspend or discontinue features, and we may update these Terms. Material changes will be announced on the Platform with an updated “Last updated” date; where required by law, we will seek your consent. Continued use after changes take effect constitutes acceptance.

9. Liability

9.1. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for intentional breach or gross negligence under the Estonian Law of Obligations Act, or your mandatory rights as a consumer under the law of your country of residence.

9.2. Subject to clause 9.1: we are not liable for the acts or omissions of clinics or other users, for the accuracy of information provided by clinics, for treatment decisions or outcomes, or for indirect loss. Our aggregate liability to you in connection with the Platform is limited to EUR 500 or the total amount you have paid us for Platform services in the 12 months preceding the event, whichever is higher.

9.3. AI-generated case structuring may contain errors or omissions. It is provided to organise your materials and must not be relied upon as a professional assessment.

10. Termination

You may close your account at any time. We may suspend or terminate access for breach of these Terms, unlawful conduct or security reasons, with notice where required by law. Closure of your account triggers the data handling described in the Privacy Policy.

11. Complaints

Complaints about the Platform, content or clinics can be submitted as described on our Complaints page or to support@aidadoc.com. We aim to respond within 14 days.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of Estonia. If you are a consumer, you additionally enjoy the mandatory consumer protections of the law of your country of habitual residence, and you may bring proceedings in the courts of that country; proceedings against consumers will be brought in the courts of the consumer’s habitual residence. In all other cases, the courts of Estonia (Harju County Court) have jurisdiction. Consumers residing in Estonia may also contact the Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Estonian Consumer Protection and Technical Regulatory Authority.

13. Contact

OTEXE Global Solutions OÜ · Registry Code 16536027 · Vesivärava 50-201, 10152 Tallinn, Estonia · support@aidadoc.com